SMART FLOW

SMART FLOW Privacy Policy

Privacy Policy – SMART FLOW Monitoring

Last updated: [Insert date]

SMART FLOW Monitoring (“SMART FLOW”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal data in a transparent, secure, and lawful manner.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, use our services, or interact with us.

1. Who We Are

SMART FLOW Monitoring provides real-time water monitoring, alerting, and monitoring services for commercial, construction, insurance, and property management clients.

  • Legal Entity: SMART FLOW
  • Country of Establishment: Ireland
  • Registered Offices: Ireland , United Kingdom, New York
  • Website: [Insert website URL]
  • Contact Email: [Insert privacy@ or info@ email]

For the purposes of data protection law:

  • SMART FLOW acts as a Data Controller for website visitors and direct customers.
  • SMART FLOW acts as a Data Processor where it processes data on behalf of its clients through monitoring services.

2. Scope of This Policy

This policy applies to:

  • Visitors to our website
  • Customers and prospective customers
  • Users of SMART FLOW Monitoring services
  • Business partners and suppliers

It covers personal data collected online, offline, and through our monitoring platforms.

3. Laws We Comply With

We comply with applicable data protection laws, including:

  • EU General Data Protection Regulation (GDPR)
  • UK GDPR & Data Protection Act 2018
  • Irish Data Protection Act 2018
  • California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
  • Other applicable U.S. state privacy laws where relevant

4. Personal Data We Collect

4.1 Website & Communications Data

We may collect:

  • Name
  • Email address
  • Phone number
  • Company name
  • IP address
  • Browser and device information
  • Pages visited and interaction data

4.2 Customer & Service Data

When you use SMART FLOW Monitoring services, we may process:

  • Account and user credentials
  • Site addresses and asset locations
  • Water usage, flow, and alert data
  • System logs and monitoring records
  • Communications with our monitoring and support teams

Important: Water usage and monitoring data is generally non-personal. Where it is linked to an identifiable individual, it is treated as personal data and protected accordingly.

4.3 Payment & Commercial Data

Where applicable:

  • Billing contact details
  • Invoicing information
  • Transaction references
    (Payment data is processed securely via third-party payment providers; we do not store full card details.)

5. How We Use Personal Data

We use personal data to:

  • Provide and operate SMART FLOW Monitoring services
  • Monitor water usage and issue alerts
  • Communicate with customers and authorised users
  • Provide customer support and incident response
  • Improve system performance and reliability
  • Meet legal, regulatory, and contractual obligations
  • Manage billing and commercial relationships
  • Protect against fraud, misuse, or security incidents

6. Legal Bases for Processing (GDPR / UK GDPR)

We process personal data based on:

  • Contractual necessity – to deliver services
  • Legitimate interests – service improvement, security, and business operations
  • Legal obligations – compliance with law
  • Consent – where explicitly required (e.g. marketing cookies)

7. Data Sharing & Sub-Processors

We only share personal data where necessary and with trusted third parties, including:

  • Cloud hosting providers (e.g. secure data centres)
  • Analytics and monitoring tools
  • Customer support platforms
  • Payment processors
  • Professional advisers (legal, accounting)

All sub-processors are:

  • Bound by confidentiality and data protection agreements
  • Required to meet appropriate security standards
  • Prohibited from using data for their own purposes

A list of sub-processors can be provided upon request.

8. International Data Transfers

Your data may be processed outside your country of residence, including in the EU, UK, and United States.

Where international transfers occur, we ensure appropriate safeguards, including:

  • EU Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Addendum
  • Adequacy decisions where applicable

9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services
  • Meet legal and contractual obligations
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the type of data and regulatory requirements.

10. Data Security

SMART FLOW implements technical and organisational security measures, including:

  • Secure cloud infrastructure
  • Encryption where appropriate
  • Access controls and authentication
  • Monitoring and audit logging
  • Staff confidentiality obligations

While no system is 100% secure, we take reasonable and proportionate steps to protect all data.

11. Your Rights (EU, UK & US)

EU / UK Users (GDPR Rights)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with a supervisory authority

US Users (CCPA / CPRA Rights)

You have the right to:

  • Know what personal data we collect
  • Request deletion of personal data
  • Opt out of sale or sharing (we do not sell personal data)
  • Non-discrimination for exercising privacy rights

Requests can be made by contacting us at:
📧 [Insert privacy email]

12. Cookies & Tracking

Our website may use cookies and similar technologies for:

  • Website functionality
  • Analytics
  • Performance monitoring

Where required, consent will be obtained via a cookie banner.
You can manage cookie preferences through your browser settings.

A separate Cookie Policy may apply.

13. Children’s Data

SMART FLOW services are not intended for children, and we do not knowingly collect personal data from individuals under 16.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the “Last updated” date revised accordingly.

15. Contact Us

If you have questions about this Privacy Policy or how we handle data, contact:

SMART FLOW Monitoring
📧 Email: contact@smartflowmonitoring.com